Refundsand cancellations
Refunds & Cancellations
Refunds are handled by the restaurant, based on order status and their policy. This page explains the typical flow.
How to request help
- ✓Call the restaurant using the phone number on the restaurant page.
- ✓Share your order details (items, time, payment method).
- ✓Follow restaurant policy for cancellations and refunds.
Cash orders
Cancellations and adjustments are handled directly by the restaurant.
Online payments
If a refund is approved, it may take time based on the payment provider and bank.
Non-fulfillment
If an order cannot be fulfilled, the restaurant can initiate a refund based on their process.
Typical timelines
Exact timing depends on restaurant policy and payment provider/bank processing.
- ✓Restaurant confirmation: usually same day for recent orders.
- ✓Payment provider processing: can vary based on transaction type.
- ✓Bank posting: may take additional time after provider processing.